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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Do you issue refunds?

No, we regret we are unable to issue refunds.

Is Car Parking available?

Ample car parking is available in front of Piglets Adventure Farm.

Christmas - Where does the Sleigh Ride depart from?

You will be greeted by a member of the Elf Airlines check in team in the entrance to Piglets Adventure Farm who will issue you with your valid boarding pass for your sleigh. The elves will guide you to the sleigh port where you will pass through elf security and wait to be called to the departure gate. We hope you enjoy your flight with Elf Airlines!

How can I get in contact with you?

T: 01904 499183

E: info@pigletsadventurefarm.com

Christmas - What is involved in the Magical Christmas experience?

The Piglets Adventure Farm Christmas Experience begins with checking in to our Elf Airline and making your way to the departure lounge where there will be festive food and drink and you will be issued with your Piglets Passport.

You will then board our magical sleigh ride to Santa's Woodland Village. Passengers are greeted by Mrs Christmas and welcomed into Santa's cosy grotto. Children can share their Christmas wishes with Santa and in return receive a Magic Key to unlock his famous Toy Shop where they can choose any gift they like!

Then walk through to the magically lit Woodland Village. Adults receive a free delicious warm mince pie and mulled wine. Other festive drinks, snacks and fresh sourdough pizza slices are available to purchase at Santa's cabin. Relax and enjoy some time in our cosy Tepee complete with open log fire, where all the family can leave their special Christmas wishes on our giant wish tree. Do not forget to make some reindeer food to take home to keep Rudolf's energy up on Christmas Eve. In the Woodland Village there will also be set show times to enjoy "Story time with the Elves"

Included in your ticket is access to our Animal barn, Farm Park and also a tractor trailer ride to the indoor heated Bale Play Barn. Please note certain areas of the business will close at 5:30pm. These will include - The Coffee House & soft play corner, The Play Barn, Animal Barn and Farm Park. If any customers are boarding their sleigh from 4pm onwards you will need to allow enough time to visit these areas before your flight departs. Certain outdoor activities may be closed due to adverse weather conditions e.g. rain, snow or ice.

Christmas - Are the usual farm activites open during the Christmas event?

The Christmas experience takes place in our Magical Woodland Village with many under cover areas protected from any winter weather. The Woodland village only allows entry to customers who have purchased a Sleigh ride ticket.

The Animal Barn, Bale Play Barn and Farm Park are included in the price of your Sleigh ride ticket. These areas are also open to the general public and to members but parts of the park may be closed off in inclement weather.

 

Christmas - Can I purchase a ticket in-store or on the day?

If by chance there is availability on the day then yes you may book tickets through the Elf at the Check-in Desk. You can book tickets right up to 20 minutes before a flight departure. However we strongly advise booking in advance to avoid disappointment.

Christmas - How do I redeem my 10% Piglets Adventure Farm membership discount?

All our members receive 10% discount for Sleigh Ride tickets.

The members discounted tickets will be available online. The tickets are headed - Member Only. To complete you discounted ticket purchased you will need to input your membership card number before you check out. You must bring your membership cards with you on the day of visit for validation purposes. If you have lost your membership card number please call the office - 01904 499183 and we will be able to locate this on our membership system.

Christmas - What time should I arrive for the Sleigh Ride?

Please arrive at least 30 minutes before your sleigh time. This allows you time to check in and pass through elf security. Each sleigh must leave on time and unfortunately we cannot wait for late arrivals. Children can make their Passports whilst waiting in the departure lounge of the sleigh port and there is also the Animal Barn, Farm park and Bale Play Barn attractions to visit before or after your Sleigh ride. If your sleigh ride is 4pm onwards you will need to visit these areas before your sleigh, due them closing at 5:30pm.

Christmas - How long does the sleigh experience last for?

The Christmas experience takes 1- 1.5 hours depending on how long you stay in the woodland village after your visit to Santa's grotto.

 â€‹Included in the price of your sleigh ride ticket is access to all other attractions open. If you plan to visit the animals, play in the park and take a ride to the indoor play barn we would advise leaving 1.5 - 2 hours for these activities. This could mean your visit can vary from 1.5 - 4 hours.

We recommend that any customers flying 4pm onwards visit the play barn, animal barn and farm park before their flight due to these areas closing at 5:30pm

Christmas - How many passengers are there on each sleigh?

There are 22 seats available on each Sleigh Ride. Children under the age of 1 do not require a seat on the sleigh but they do need a ticket for their present in Santa's Toy Shop.

Christmas - Are there any additional fees to pay?

There is no additional admission fee; the prices are inclusive of the Sleigh Ride to the Woodland Village, as well as all the Magical Christmas Experience activities.

The only extras will be food and refreshments in the Cosy Tepee (although adults do receive a free mince pie!) and food and refreshments in the Coffee House. In the Sleigh Port there will be a duty free shopping area.

Christmas - What is the Toy Shop and how does it work?

Children take their Magic Key, given to them by Santa, to unlock the Toy Shop. The toys are all on show and available to choose from. The playful Elves will break off from production to help you choose.

Christmas - Is the Coffee House and soft play corner open during the event?

Yes, Piglets Coffee House and the Piggy Pen soft play corner will be open during the Unique Christmas Experience from 10:00am - 5:30pm.

Christmas - Is the attraction undercover and heated?

Elements of the attraction are undercover and in warm environments. The Sleigh Check-in area, Grotto, Toy-Shop and Santa's Cabin are undercover and heated. There is a giant tepee with a fire pit for extra cover and warmth. It is wise to wrap up warm as the woodland village is outside.

Christmas - Is there wheelchair access on the Sleigh Ride?

Yes, the sleigh ride is able to accommodate one wheelchair on each flight. The tracks through the woodland village are composed of compressed bark and wheelchairs will be able run over it. Once you have booked your ticket please email info@pigletsadventurefarm.com in advance with your booking reference number so we can make sure your flight runs as smoothly as possible and that the departure elf can ensure your space on the sleigh is ready.

Christmas - Are there restrooms available near the Sleigh Ride?

Restrooms are available at Piglets Coffee House before and after your Sleigh Ride. There are also restrooms next to Santa’s tepee in the Woodland Village.

Christmas - What food options are available?

There are plenty of options available -

The Coffee House will be open daily 10:00am - 5:30pm serving jacket potatoes, soup, paninis, fresh sandwiches, delicious cake and coffee. Hot food serving time will be from 10.30am - 4.30pm.

The Elf Airline bar & Grill will be open daily 9:30am - 6:30pm. Located in the Departure Lounge serving hotdogs, burgers, curly pigtail fires, festive snacks, ice cream and festive alcohol. Hot food will be served from 10.30am until the last sleigh ride departs from the departure lounge.

Santa's Cabin is open daily 10:30am - until the last sleigh ride departs. Located in the Woodland Village. The Elves will be serving snowman hot chocolate, coffee, festive snacks and fresh slices of sourdough pizza. Adults, do not forget to pick up your free mince pie and mulled wine! Pizza slices will be served from 11am until the last sleigh ride leaves the woodland village. 

The Piggy Pizza Parlour is serving pizzas 11.30am - 4.30pm. The Play Barn cafe located in the indoor Play Barn will be serving hot drinks, snacks and ice cream from 10am - 5pm.